How do I return an item?
Merchandise Sale & Return Policy
We hope to have you as a 100% satisfied customer, and hope that you consult with your physician- to make sure you are getting the right product to meet your needs. We realize that once in a while and item may have to be returned, so this is our official return policy: All orders will be shipped the most economical way possible. Our carriers will be used unless other instructions are given. All Prices are subject to change without notice. If you need to return a product contact customer service to obtain a return authorization number. All Returns require authorization. Any item shipped to us without return # on box will be refused.
Returns accepted 30 days from the date of receipt, of equipment. All returned items are subject to a 25% restocking & handling fee plus freight both ways.
In order for us to keep our pricing down, we must charge a restocking fee for returned items. All returned items are subject to inspection for use and damage before credit is issued. You may incur additional charges if product is returned in damaged condition. Purchaser is responsible for getting item shipped back to warehouse in same condition it was shipped to them.
We do not share information about our customers with any other company.
We make security a top priority. Any personal data you provide to us is stored on a secure server. Only Discount Mobility Products employees with proper authorization can view this information.
Our products are not intended for street or highway use. Please always keep safety in mind and drive carefully.